Accreditation for Information Technology Service Management Systems

Accreditation for information technology service management systems (ITSM) refers to the process of evaluating and certifying that an organization has a management system in place to ensure the quality and reliability of its IT services. ITSM systems are designed to help organizations deliver high-quality IT services to their customers in a consistent and efficient manner.

To obtain accreditation for an ITSM system, an organization must typically demonstrate that it has the necessary policies, processes, and procedures in place to manage its IT services effectively. This may include demonstrating that the organization has appropriate staffing levels, that it follows established best practices and guidelines, and that it has systems in place to monitor and improve the quality of its IT services.

There are several different accreditation standards that may be applicable to ITSM systems, depending on the specific type of organization and the industry in which it operates. For example, the International Organization for Standardization (ISO) has developed a standard for IT service management, ISO/IEC 20000, which provides guidance on the principles and processes for managing IT services effectively.

Obtaining accreditation for an ITSM system can be beneficial for several reasons. It can help to demonstrate the organization's competence and credibility to regulatory bodies, customers, and other stakeholders, and may be required in order to qualify for certain contracts or business opportunities. Accreditation can also help to improve the quality and reliability of the organization's IT services, and may lead to increased customer satisfaction and trust in the organization's brand.

IT Service Management System certification is provided by certification bodies to organizations who have demonstrated that they have implemented a system for the management of IT services.

ISO/IEC 20000-1 promotes adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. To function effectively, an organization has to identify and manage numerous linked activities. Coordinated integration and implementation of service management processes provides ongoing control, greater efficiency and opportunities for continual improvement.

ISO/IEC 20000-1 is the international standard for quality management specifically focused on IT service management. ISO 20000 provides a set of standardized requirements for an IT service management system (SMS)

A Certification Body applying for ISO/IEC 20000-1 accreditation must conform to ISO/IEC 17021-1, ISO/IEC20000-6 and other additional International requirements as detailed in Specific Requirements for Accreditation for itSMS Scheme.

Certification Bodies interested to apply for an Accreditation scheme for IT Service Management System can send an email at [email protected]